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RETURN POLICY


We are sorry if your purchased item did work out this time. We will gladly issue a refund or exchange. Please, read carefully the following policies and return instructions. 

We accept returns within 14 days of the original purchase date. However, due to COVID 19, a 30-day return policy will be extended to 21 days.

Please note: purchased items that are on sale, full-priced items purchased using a discount code, or gift cards are FINAL SALE. These items are not eligible for a return, exchange, or store credit.

All returns must be in their original, unworn condition to be eligible for a refund or store credit. Refunds will be issued within 48 hours after receiving back the item in our Toronto warehouse. 

To request a return, email us at info.lostinvenus@gmail.com within 21 days of your purchase date with the reason for your return or exchange. Please do not send out items before contacting our Customer Care team. Return instructions will be issued immediately.

 

Please note: return shipping fees are to be covered by the customer and all exchanged items will be shipped to you for free.